Redesign of the CX-One case list
Mercado Libre's internal customer support tool.
UX Designer with 15+ years of experience. I help teams and businesses turn complex problems into clear, easy-to-use digital products.
I design digital experiences from end to end: from understanding the problem and defining flows to the interface and a system your team can continue to grow.
I analyze products to identify problems, uncover opportunities, and define what to improve, what to prioritize, and why.
Most recently, I worked as a UX Designer at Mercado Libre, designing large-scale digital products alongside multidisciplinary teams.
I like to understand the problem before designing the solution, simplify complexity, and create products that teams can continue to grow.